Solutions / Salesforce Admin

AI-enabled Salesforce admin, and continuous improvement.

We run and improve Sales Cloud, Service Cloud, and the Salesforce Platform more efficiently than a full-time hire, on a subscription you can pause. Apex, Flow, LWC and Slack sit underneath. Lumary if you run NDIS.

Sales Cloud Service Cloud Salesforce Platform
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Supported clouds

The clouds we administer and keep improving.

If a cloud is not in this list, we do not staff it. That keeps the work inside what we can certify and review.

Cloud

Sales Cloud

Leads, opportunities, path, and forecasting. Configuration and customisation backed by a Sales Cloud Consultant certification.

Cloud

Service Cloud

Cases, queues, knowledge, and the console. Standard Service Cloud administration and build, not Field Service or a digital-engagement practice.

Platform

Salesforce Platform

Apex, Flow, LWC, objects and automation. The layer Sales Cloud and Service Cloud sit on, and the work that makes them fit.

Across the clouds

Slack

Salesforce Channels, Sales Elevate, and Flow in Slack. Collaboration that sits across Sales Cloud, Service Cloud and the platform, not in a separate silo.

Salesforce AI

Agentforce

Agents inside Salesforce, with guardrails. The AI-native layer on the clouds we already administer. Detail lives on AI Advisory.

How the work is done

Build, engineer, operate, improve.

AI-enabled delivery on those clouds. Capabilities, not extra products.

01

Build & configure

  • Objects, fields, Lightning pages
  • Flow and approval processes
  • Reports and dashboards
  • Path, assignment and sharing
02

Engineer

  • Apex and LWC development
  • Custom integrations
  • Standard connector configuration
  • Data migration (ETL)
03

Operate & improve

  • Users, security and permissions
  • Quarterly release management
  • Backups and AppExchange installs
  • Continuous improvement backlog
  • User training sessions
04

Collaborate

  • Salesforce Channels configuration
  • Sales Elevate setup and rollout
  • Flow in Slack, Workflow Builder
  • Workspace admin and governance
Industry · NDIS

Lumary, if you run NDIS.

Lumary sits on Salesforce. The package gets you live. The work that makes it fit is Lumary consulting: simpler workflows, cleaner layouts, extra behaviour on the objects you already have. Maica extends the same way.

Lumary consulting NDIS work, with the detail left in →

A senior Salesforce Administrator in Australia has a median base of $124,500. AI-enabled Foundations is $21,600 a year. The comparison lives on the home page, with the survey footnoted.

Source: Salesforce Ben Salary Survey 2025–26, Australia, senior Administrator median base. Super and on-costs sit on top. Cloudy Knights prices AUD, excl. GST.

Salesforce Partner Certified Administrator Architect Sales Cloud Consultant Service Cloud Consultant

Sales Cloud, Service Cloud, Platform, or a Lumary org.

You'll speak to Jared. AI-enabled admin, continuous improvement, or both.

Book an admin call