Cloudy Knights has helped businesses leverage the extensibility of the Salesforce platform and maximise ROI from their Salesforce spend.
NDIS & disability
Salesforce platform · LWC
Disability operations consulting firm. We built a roster builder with intelligent rate selection and blending, centralised the data, and the organisation scaled up.
Fintech
Salesforce platform
Fintech. We built a loan management system with automated notifications, originations and loan accounting, and the organisation scaled up.
Automotive
Salesforce platform · SMS / MMS
Leading after-market automotive parts provider. We improved the sales lifecycle with SMS and MMS messaging, deepened customer relationships, and lifted conversion.
Product work on the package itself, not a parallel app. These are changes staff feel in the shift, not in a slide deck. The service lives on Lumary consulting.
Team leaders were managing sleepover disturbances by hand. We rebuilt the process in Lumary so that chase no longer sits with them.
Custom observation tracking for SIL participants. Daily health indicators now sit on the record, so care can be tailored to what the data actually shows.
Support coordinators and the operations team were seeing more of each other's work than they should. We hardened the sharing model between the two.